Returns & Refunds
Clear information for returning an order, requesting a refund or reporting a problem.
Seller and contact
Divine Alchemy by Iren is operated by Iryna Petkevych, a sole trader registered in Poland.
NIP: 7831880800
Email: divinealchemybyiren@gmail.com
Telephone: +48 794 721 604
Business and correspondence address:
Iryna Petkevych
ul. Zamknięta 10 lok.1.5
30-554 Kraków, Poland
Address for returning goods only:
Iryna Petkevych Divine Alchemy by Iren
Contact Serhii Zelman tel. +48881299633
Plac Legionów 1
37-700 Przemyśl, Poland
Send statements and complaints by email or to our Kraków correspondence address. Send returned goods to Przemyśl.
Right to withdraw
Consumers may withdraw from an online purchase within 14 days without giving a reason.
The period begins when you, or someone you designate other than the carrier, receive the goods. For one order delivered in separate items, lots or pieces, it begins upon receipt of the last item, lot or piece.
Notify us by sending a clear withdrawal statement by email or post. Sending it before the deadline is sufficient; prior approval is not required. The optional form below may be used but is not compulsory.
Returning goods
Return the goods without undue delay and within 14 days after notifying us of withdrawal. Dispatching them within that period meets the deadline.
You pay the direct return costs for a change-of-mind return, provided we informed you of this before purchase. This does not apply to necessary return costs for a justified complaint about non-conforming goods.
Pack the goods securely. Original packaging is welcome but not mandatory. Please include information allowing us to identify your purchase.
You may inspect goods to establish their nature, characteristics and functioning. Handling beyond what is necessary may result in liability for diminished value. For example, burning a candle may reduce its value, but does not automatically remove the right to withdraw
Refunds
Following withdrawal, we reimburse the payments covered by the withdrawal without undue delay and within 14 days after receiving your statement.
For withdrawal from the whole order, this includes the cost of our least expensive standard delivery option. The additional cost of a more expensive delivery method selected by you is not refundable.
Unless we offer collection, we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.
Refunds use the original payment method unless you expressly agree to another method without additional cost. Statutory refunds are not replaced with store credit without your agreement. We do not charge restocking or payment-processing fees for statutory withdrawal refunds.
If a refund has not appeared, contact us so that we can check its status with the payment provider.
Personalised, sale and vintage goods
The statutory withdrawal right does not apply to non-prefabricated goods made to your individual specifications or clearly personalised for you, where the legal exception applies. We identify any applicable exclusion before purchase.
Being handmade, discounted, vintage, second-hand or one of a kind does not, by itself, exclude an item from returns.
Exceptions to change-of-mind returns do not remove rights concerning defective or non-conforming goods.
Damaged, incorrect or non-conforming goods
Contact us by email or post, describe the problem and state the remedy you request. An order number, proof of purchase and photographs can help. A paper receipt, photographs and original packaging are not mandatory conditions for making a complaint.
For consumer sales, we are generally responsible for non-conformity existing on delivery and becoming apparent within two years of delivery.
You may request repair or replacement, subject to the statutory rules. A price reduction or withdrawal is available in the circumstances provided by law, including sufficiently serious non-conformity or failure to provide an appropriate repair or replacement.
We bear the necessary costs of bringing goods into conformity, including relevant transport costs. Contact us to arrange return or collection.
We respond to consumer complaints within 14 days of receipt. Failure to respond has the consequences provided by Polish law.
Business purchases
The statutory consumer withdrawal right generally does not apply to professional business purchases, including purchases for resale. Any voluntary change-of-mind return must be agreed separately.
Individual sole traders retain consumer-equivalent protections where Polish law grants them for business-related purchases that do not have a professional character for that trader. An invoice or use of our B2B offer does not automatically remove these protections.
Applicable statutory rights concerning defects remain unaffected unless lawfully modified by a separate agreement.
Your statutory rights
This policy does not limit mandatory rights under applicable law, including mandatory consumer protections applicable in your country of habitual residence.
Optional withdrawal form
To: Iryna Petkevych Divine Alchemy by Iren
ul. Zamknięta 10, 30-554 Kraków, Poland
Email: divinealchemybyiren@gmail.com
I/We hereby give notice of withdrawal from the contract of sale of the following goods:
Goods:
Order number, if available:
Ordered on / received on:
Consumer name(s):
Consumer address:
Date:
Signature(s), only for a paper form:
Delete whichever wording does not apply.