Divine Alchemy by Iren / Customer careThe journey from our hands to yours
A little care at every step, from preparing your order to welcoming it home.
PRE-LAUNCH · OWNER REVIEWDelivery and payment arrangements are being finalised. The marked items below must be confirmed before the store launches.
01 / Where we send our parcels
Orders will be dispatched from Poland, our main domestic market. Shipping to the European Union is also planned; the country list and rates are still being configured.
OWNER REVIEW · DESTINATIONSConfirm the final EU destinations and match this page to the delivery options available at checkout. International availability is not yet confirmed.
02 / Preparing your order
For a question about an order or a particular date, contact us before placing your order.
OWNER REVIEW · PROCESSING TIMEAdd the confirmed preparation time, how working days are counted, and any arrangements for handmade or made-to-order items. No fixed processing time has been confirmed.
03 / Delivery methods & costs
Available delivery methods and shipping costs are shown at checkout and depend on the destination and order.
OWNER REVIEW · METHODS & RATESConfirm the enabled services and rates before launch. Review the current Poland / Free shipping configuration: it may be temporary and must not be treated as a promise of free delivery for every Polish order.
Tracking your parcel
OWNER REVIEW · TRACKINGConfirm which final delivery services provide tracking and how tracking information will reach the customer. Do not promise tracking for every parcel until this is verified.
04 / Paying for your order
Review the total and the payment options displayed at checkout before submitting your order.
OWNER REVIEW · PAYMENT READINESSWooPayments is currently in test mode. Confirm the live payment methods and complete payment checks before launch. The Apple Pay domain-verification warning also needs to be resolved before Apple Pay is advertised.
05 / When a parcel needs attention
If your parcel is delayed or cannot be delivered, contact us with your order number and a description of the problem so we can check the next steps.
If your order arrives damaged or an item is incorrect, contact us and describe what happened. Photographs of the item and packaging can help us understand the issue. Please see our Returns & Refunds policy for the complaints process and your rights.
Questions about your order?
Write to us if you need help with delivery, payment or an existing order.
